FAQ's About My Services

Answers to your questions

Q. What are the products you use

A. Here at Tribez, we have carefully chosen to work with Bumble and Bumble, Oribe, Kerastase, and United who are world leaders in producing the highest quality hair and beauty products using ethically sourced ingredients.

Q. What if I don't like my Hair?

A. If you are unhappy with your hair, please let your stylist or a member of our team know as soon as possible. We will do everything that we possibly can to remedy anything that you don’t like about your hair, until you are happy with the result.

Q. Do You offer refunds

A. Generally I do not give refunds. If you are unhappy with your hair, I will work hard to correct it until you are happy. The Salon will refund products that with the presentation of the receipt. If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that is more suitable.

Q. Do you have parking

A. You can park outside theTribez salon in the Blackhawk Plaza

Q. Do you have a rewards Card

A. We currently don't offer a rewards card for services. 

Q: Do you guarantee your services?
A: YES! Our unconditional guarantee is that you receive the best service ever, or it’s free.

Q: What are your hours?
A: Wednesday – Friday: 9 to 7 pm  Saturday: 8 to 6pm Sunday- Tuesday Closed

Q: How do I schedule an appointment?
A: You can schedule your appointment by calling me direct by phone, in person or online. Jessiedoeshair.com

Q: How do I choose the right treatments and products for my hair?
A: I offer complimentary consultations and can make recommendations to fit your wants and needs. I am always available to answer your questions.

Q: What can I expect from my service provider during my salon appointment?
A: I will consult with you prior to the service to find out your goals and preferences and can make recommendations if appropriate. She or he will let you know what to expect and will find out if you have any special needs or concerns.

Q: What should I wear for a spa or salon treatment?
A: No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe. Your personal comfort is always most important to us!

Q: Are Appointments necessary?
A: I highly recommend making appointments in advance, but feel free to call on short notice, as we may have an opening or cancellation. 

Q: Do you offer gift certificates?
A: Absolutely! Salon treatments are the perfect gift. Purchase a gift certificate from me and feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase. After this time, there will be a $2 per month maintenance fee per certificate.

Q: What methods of payment do you accept?
A: Cash, checks (local only), Visa, Mastercard, American Express, Discover, and I Am Salon Gift Cards. 

Q: What is your pricing policy?
A: All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.

Q: How does the tipping process work? What is normal?
A: Our prices do not include gratuities for Salon services. Tipping is optional, but if the service meets or exceeds your expectations it is appreciated. The industry standard is 15 – 20% of your total service fee.

Q: What is your cancellation policy?
A: Providing outstanding service is the core of our business. Because salon services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24-hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding. Spa packages and groups must give a minimum 48-hour cancellation notice.

Q: Do you accommodate late arrivals?
A: We pride ourselves on providing service to all our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. If you are running late, you will be billed for the entire session. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment.

Q: What if I have lost my gift certificate?
A: Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.

Q: What is proper salon etiquette?
A: Tribez is an adult environment of relaxation. Please respect all our guests’ right to privacy and quiet by turning off cellular phones.

Q: Do you allow children in the Spa?
A: Children are welcome if they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.